Watercolor Academy Customer Support
Please read the Frequently Asked Questions below to see if they address your questions before contacting our Customer Support Team. If your question is not covered on this page, please contact us here.
What courses does Watercolor Academy offer?
Watercolor Academy offers two art courses:
- Watercolor Academy Online Course
- Watercolor Academy Correspondence Course
What is the difference between the Online and Correspondence courses?
Watercolor Academy Online Course is a self-study, online video course where for a one-time payment you will get:
- Lifetime Online Course membership
- 80 How to paint in watercolor video lessons
- Course assignments
- Unlimited personal support by the academy tutors
- Artwork critiques
- Answers to your art-related questions
- Advice on how to improve your watercolor painting skills
- A place in the online Students Gallery
- Members-only newsletter
- Watercolor Academy Diploma in your name
In the Watercolor Academy Correspondence Course, you will get unlimited, personal, one-to-one tutoring from the academy tutors that is custom-tailored to your level of art skills and needs.
The Correspondence Course includes everything that is provided in the Watercolor Academy Online Course. In addition, for a one-time payment you will get:
- Lifetime Correspondence Course membership
- Dedicated team of art tutors
- Assessment of your current drawing skills
- Custom-tailored plan of your watercolor painting skills development
- Individual curriculum of up to 100 art tasks
- Detailed instructions for every art task
- Assessments of your progress and critiques of your artworks on the per-task basis
- Ongoing amendments of your individual plan depending on your progress and needs
In short, in the Online Course, you will learn how to paint in watercolor by watching video lessons, receiving answers to your art questions and critiques of your artworks. In the Correspondence Course, in addition to all the benefits of the Online Course, you will also get dedicated art tutors for a lifetime who will personally teach you watercolor painting skills, task by task, for as long as you need it to achieve your drawing education goals.
How do I register for a course?
Simply decide what course you would like to enroll in, and after you make an online payment, you will be redirected to the Watercolor Academy account setup page. Upon registering for a membership account, you will get immediate and full access to all Watercolor Academy video lessons and educational materials and can start watching videos right away.
Correspondence Course students will also receive instructions from the academy tutors, advising what to do, step by step, for your drawing skills to be assessed and an individual curriculum created.
How do I upgrade or downgrade between courses?
Watercolor Academy Online Course students can upgrade for a one-time discounted payment to the full Correspondence Course membership at any time.
Because personal tutoring is a service, and as such it cannot be returned, downgrading from the Correspondence Course to the Online Course is possible but not refundable.
Are there any membership limitations?
As a Watercolor Academy student, you will have a lifetime membership and unlimited personal support from the Academy tutors. "Lifetime" refers to the life span of the Watercolor Academy website.
There are no deadlines, no limits, no time pressure.
You can study at your own pace and watch video lessons as many times as you want.
How do I publish artworks in the Students Gallery?
Academy students can submit their artworks via email to the Support Team. Every artwork will be reviewed by the Support Team, which will notify the student via email when an artwork is published.
How do I submit my artworks and assignments for critique?
Simply send your artworks via email. Usually, every submission is answered within 48 hours.
Please note, by sending your artworks for critique, you give us a permission for your work to be published online with our feedback should we chose to do so.
You will receive a constructive critique from the Academy tutors via email.
How do I get personal support?
If you have any art-related questions or need some drawing advice, you can send your message via email.
Most submissions are answered by email within forty-eight hours.
Such support is unlimited, includes artwork critiques and assignment assessments, comes at no extra charge, and is provided for a lifetime.
How do I get personal tutoring?
As a Watercolor Academy Correspondence Course student, you will have a dedicated team of art tutors.
All correspondence between you and the tutors will be in writing via email, so you will never lose what they said and what advice they provided.
Having all communication in writing helps us to keep track of your creative progress and enables every tutor to stay in the loop in terms of the drawing tasks and instructions you were given and the progress you reported.
Personal tutoring is focused on your drawing education goals and depends on the ongoing assessment of your drawing skills. You will have a custom-tailored curriculum of up to 100 art tasks that you will have to do, one by one, according to instructions from the tutors and under their guidance.
Such personal tutoring is unlimited and comes for a lifetime for a one-time payment.
How do I cancel my membership?
You can cancel your membership at any time. Simply contact us to notify us of your decision.
Upon cancellation, your membership account will be deleted, and you will lose access to educational materials and services.
Membership cancellation does not, however, result in a refund.
How do I re-enroll to the Watercolor Academy course after cancellation?
You can re-enroll at any time. Simply purchase the art course of your choice and create a new Watercolor Academy account.
Please note, the course prices may go up in the future, and we cannot guarantee the current low fees next time you decide to re-enroll.
How do I get a Watercolor Academy Diploma?
The Watercolor Academy Diploma of Excellence commemorates completion of a course.
There are no graduation exams; a diploma, however, is not issued automatically.
You can apply for a diploma online at any time after three months from enrollment.
Sales and Payments
What methods of payment can be used?
Depending on your country, the Academy accepts a wide range of payment methods. Simply click the Add to Cart button and choose the payment method you would like to use during checkout.
How will my Academy membership fee payment be displayed on a credit card statement?
Watercolor Academy fees are processed via our authorized payment facilitator, and therefore your credit card statement will display its name.
What is the refund policy?
Please check the Sales and Refund Policy for full details.
I forgot my login details.
Your user name is not changeable. If you are not sure about your login name, please contact us.
You can reset your password at any time.
A video lesson won't play. What should I do?
First, make sure you are logged in. Also, please use a device with a web browser that supports standard HTML5 video playback.
Are there any access limitations?
You can enjoy video lessons as many times as you wish.
The system monitors your login activity. If it detects suspicious login behavior, your account can be blocked for a certain period of time. To avoid being denied access, do not share your login details with others.
If you have any login issues, please contact us.
My access is blocked! What should I do?
We take the members' area security seriously.
If your account has been blocked, it is most likely that you have tried to login several times with an invalid or mistyped username and/or password.
Please note, resetting your password in such a case will not unblock your access. Simply wait for thirty minutes for your account to be unblocked automatically.
What if I have any other questions or issues?
Simply contact us, and we will be happy to help.